Case study

Nelson Marlborough Health

Hospital patient records collection is shrinking, and resources are not spending time filing thousands of sheets of paper every day, highlighting the efficiencies that can be gained through effective deployment of an advanced capture and store solution.

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e-Records - Digitised paper patient records

Ellby's advanced capture and store solution provided Nelson Marlborough Health (NMH) with digitised patient records, significantly reducing the need for paper, enhancing efficiency, and improving clinical access.

We aimed to make significant changes by:

Enhancing efficiency while maintaining high-quality patient care standards.

Transition from paper-based to digital hospital by 2025.

Provide integration of various clinical systems to improve record access.

About Nelson Marlborough Health

Nelson Marlborough Health (NMH) is the principal funder and provider of health services in the Nelson, Tasman, and Marlborough regions, serving a population of approximately 160,000 people across a large and diverse geographical area. NMH operates hospitals including Nelson Hospital and Wairau Hospital, providing a wide range of services from surgical and maternity care to mental health services.

Their mission focuses on promoting health, well-being, and independence within the community, guided by values of respect, innovation, teamwork, and integrity. Over the years, NMH has evolved to become a leading healthcare provider in New Zealand, consistently working towards enhancing patient care through innovative solutions and community engagement

The Challenge

One of the big challenges for the health sector is the continued drive for efficiency, while delivering high quality patient care within the diverse environment of a Health Authority.

As part of the drive for efficiency and to enable a move to a digital hospital, NMH set an ambitious strategic goal in 2015 to be Paper-LIGHT by 2020 and Paperless by 2025 in the Transition from a Paper Based to a Digital Hospital.

A simple icon of a stopwatch, representing time.

Efficiency Enhancement

Needed to improve operational efficiency while ensuring high-quality patient care across diverse health services.

Digital Transition

Aimed to transition from a paper-based system to a fully digital hospital by 2025.

A simple icon of four blue circles being connected into a square with a checkmark, representing integration or connection.

System Integration

Required seamless integration of various clinical systems to improve accessibility and management of patient records.

Why Nelson Marlborough Health chose Ellby

Our Experience

Ellby was selected due to their expertise in advanced capture and store solutions. Their experienced team, including a designated project success manager and solutions consultant, ensured a thorough understanding of NMH's needs and delivered a solution tailored to improving efficiency and patient care.

Guaranteed success

Ellby's comprehensive implementation strategy and collaborative approach ensured seamless integration of the E-Records solution with NMH's existing systems. By addressing technical and operational challenges, Ellby facilitated a smooth transition to digital records, gaining swift clinical support and achieving significant efficiency gains, setting a benchmark for other health boards.

What we did

Ellby collaborated closely with NMH to deploy an internal imaging bureau and integrated document repository. They digitised patient records, integrated the E-Records solution with Health Connect South, and ceased filing paper records, ensuring all new records are captured digitally and accessible to clinical staff instantly.

Discovery

Identified inefficiencies in patient record management, needing a shift to digital records for improved clinical access.

Implementation

Partnered with NMH to deploy E-Records, integrating with HCS for seamless digital record access.

Results

Reduced paper usage, streamlined access to 1.5 million electronic documents, enhancing clinical efficiency.

Review

Continuous improvements highlighted efficiency gains and positive feedback, ensuring solution met evolving healthcare needs.

Success!

Ellby's advanced capture and store solution has revolutionised NMH’s patient record management. By digitising records and integrating with Health Connect South, NMH achieved significant efficiency gains and reduced reliance on paper. This transformation has drastically improved clinical access to patient information and streamlined operational workflows, setting a new standard for digital healthcare in New Zealand.

The hospital's record collection has stopped growing in size, and resources are no longer spent filing thousands of sheets of paper daily, highlighting the efficiencies gained. NMH’s success with this digital transition showcases the effectiveness of Ellby’s solutions and their commitment to improving healthcare operations.

1.5M

Electronic patient documents

2.8k

Employees

~150k

Patients

Nelson Marlborough Health

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