The pivotal moment that led Mayo Hardware to explore business process automation solutions was the significant increase in business volume driven by the challenges posed by the Covid-19 pandemic. The surge in business put a tremendous strain on their Customer Service department, as they struggled to manage the increased invoice processing workload while attending to customer service and product inquiries across their extensive product portfolio. To address these challenges, they reached out to Pronto, their ERP provider, who introduced them to Ellby.

Mayo Hardware sought an efficient, flexible solution. Ellby's solution, powered by FileBound, offered integrated AP Automation and Sales Order Automation with a compatible Pronto API connector for seamless integration. This solution included configurable workflow approvals aligned with financial limits and facilitated re-routing with commentary.

The solution streamlined processes reduced manual data entry, speeding up invoice approvals and cutting errors. Integration with Pronto ERP facilitated seamless automation and improved productivity. Significant cost savings were achieved by reducing labour costs and eliminating duplicate invoices, enhancing financial security.

Furthermore, end users found the solution intuitive, supported by IT assistance, leading to smooth adoption.

Successful implementation in Australia extended to New Zealand, enhancing corporate efficiency. Continuous evaluation showed substantial efficiency gains and positive feedback, ensuring the solution met evolving business needs.