Goode Rentals & Property Management

This process takes considerable time when dealing with hundreds of water notices from different water suppliers like Watercare, Veolia and Waikato District Council. Goode Rentals was using a service that took 4-7 days to enter invoices into the Palace solution, and they were finding documents missing or inaccurately entered for the property. This in turn, required the administration team to track and double check all the items. They would also need to remediate any incorrect data thus causing the team and key stakeholders a lot of frustration at the inefficiency and increased business risks.

They knew that to manage their growth, they would need find a solution that provided timely and accurate results.

This was achieved by capturing emailed and hard-copy water rate notices which were scanned and sent to a predefined email account.

The solution, powered by PSIcapture, automatically identifies the new documents and processes them; autonomously extracting the key vendor and property information, fixed water charges, volumetric water charges and the previous and current water meter readings. All valid documents are then migrated using the Palace Property Management API to make them available within minutes to the Goode Rentals administration team, who can action in their Palace Document Flow process and any document that is identified as not being a water rate invoice is flagged and sent back to a user for review.

The property managers at Goode Rentals are now more efficient and significantly happier. Since moving to the new service there have been zero errors. Tenants are being invoiced earlier and the landlord knows that Goode Rentals is supporting their interests and investments.